Current Account Complaints Data

At Kroo our mission is to be the most trusted and loved bank in the UK.

Whilst we're working day and night to do everything we can to achieve this - things won't always go smoothly.

So when things don't go as expected, we do everything possible to listen to you, fix anything that has gone wrong and deal with your complaint as quickly as possible.

This allows us to improve the service we provide and how we do things. It also helps us improve our processes and products so we can do better moving forward.

The following table shows how many complaints we received and how we dealt with them.

We submit this data to the Financial Conduct Authority every six months.

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at https://www.ombudsman-complaints-data.org.uk/

1 July - 31 December 2025

	Banking and Credit Cards	Credit related
Provision (at reporting period end date)	4.1*	N/A
Intermediation (within the reporting period)	N/A	N/A
Number of complaints opened	820	18
Number of complaints closed	820	17
Percentage closed within 3 days	0.0%	0.0%
Percentage closed after 3 days but within 8 weeks	99.1%	100%
Percentage upheld	29.2%	11%
Main cause of complaints opened	Other, General, Admin / Customer Service	Other, General, Admin / Customer Service

*Per 1,000 accounts